Customer satisfaction
Our work does not end when the machine is delivered. This survey tells us plainly where we did well and where we fell behind, from the first quotation to service in the field.
- Questions
- 10 points, five stars
- Time
- About 3 minutes
- Who reads it
- Sales and production leads
01Why we ask
Your answer changes the next machine
Nobody knows how a machine behaves on the floor better than the people running it every day. We follow the scores point by point and turn the weakest one into the next period's work.
- 01
We ask for your name
So we can call you back and ask what happened. An anonymous survey never shows who experienced what.
- 02
Stars are not enough
What you write in the two boxes below changes more than the stars do.
- 03
Your answer stays with us
We never publish your feedback anywhere without your permission.
02Survey
Rate us
Give each point a score from 1 to 5 using the stars. Leave out any point you have not experienced.
03What happens next
Once your answer reaches us
01
It lands as a notification
The moment the survey is submitted it goes to the sales and production leads; it does not sit in a queue.
02
It reaches the right team
Whichever department owns the point you scored low, your answer is passed on to them.
03
We call you if needed
If what you wrote points to a breakdown or a delay, we come back to you by phone.
If you would rather not wait, call us directly: +90 232 472 22 50